Frequently Asked Questions
Do you have a question about your order, delivery or product?
Here you will find the most frequently asked questions about the Omilu Cloud®, including information about delivery, warranty, returns and use.
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When will my chair be delivered?
All chairs are made to order in the fabric of your choice. The expected delivery time is currently 8-10 weeks. The current estimated delivery time is always listed on the product page. You will receive an email confirmation in advance.
Is the chair available for immediate delivery?
No, this is a custom-made product. The exact delivery date depends on when you order. The expected delivery time is always stated on the product page. You will receive an email confirmation in advance.
Komen er in de toekomst ook andere stoffen en kleuren beschikbaar?
At the moment, we offer the chair in Bouclé Ivory -01.Starting from September, we expect to offer additional fabric options in neutral tones. These options will also have a lead time, as they are made to order.
Can I return the chair?
Yes, the statutory 14-day return period applies to pre-orders and current offers. You also have a full warranty against defects or manufacturing errors.
What guarantee do I get?
- 2 years on the electrical system and the mechanical frame
- 1 year on material and manufacturing defects under normal use
Full details can be found on the page: Service & Warranty .
How do I maintain the chair?
The upholstery of the chair has a stain-resistant and liquid-repellent coating. If milk or other liquid substances are spilled: use a slightly damp cloth and dab gently on the stain. Avoid aggressive cleaning agents. You can find more tips at Service & Warranty .
Can I choose or replace a different fabric later?
The first edition is only available in bouclé. Other fabrics will be available soon. At this time, there are no loose covers or upholstery options after purchase.
What is White Glove Delivery?
White Glove Delivery means: delivery to your home, unpacking and placing in the right place – without you having to do anything yourself.
Can I purchase the Omilu Cloud® for my store, studio or location?
Yes, we work with selected partners (such as boutiques, baby shops or maternity hotels).
For collaborations please contact info@omiludesign.nl for a proposal.
Is the chair suitable for commercial use (e.g. lactation rooms or maternity hotels)?
Yes, the Omilu Cloud® is designed for daily use. The silent motor, durable materials (including fire-retardant fabric) and intuitive operation make it suitable for various spaces such as maternity hotels, milking rooms and waiting rooms.
Can I view the chair somewhere?
The Omilu Cloud® will soon be available to view and try in selected showrooms. Check the showroom page for current locations.
Is your question not listed?
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