Frequently Asked Questions
Do you have a question about your order, delivery or product?
Here you will find the most frequently asked questions about the Omilu Cloud®, including information about delivery, warranty, returns and use.
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What is the delivery time for the Omilu Cloud®?
The current expected delivery time is always shown on the product page. Before delivery, you will receive confirmation with the delivery date and an estimated time window
Can I try the Omilu Cloud® before ordering?
Yes. You can experience the Omilu Cloud® at our in-store showroom at Bear Baby Boutique in Barendrecht.
Which fabrics are available, and can I request fabric swatches?
The Omilu Cloud® is available in a carefully selected range of performance fabrics. You can request fabric swatches in advance, so you can see and feel the colour and texture at home before making your choice.
We are continuously expanding our collection. New fabrics and colours will become available in the future, allowing you to match the Omilu Cloud® even more closely to your interior. We share updates through our website and social channels.
What are the dimensions of the Omilu Cloud®?
The Omilu Cloud® is approximately 76 cm wide, 92 cm deep and 103–104 cm high including the back cushion. In the reclined position, the total length is approximately160 cm.
Will the chair be delivered to my home free of charge?
Yes, we deliver the Omilu Cloud® free of charge to your home via our delivery service. You will receive a delivery date and time slot in advance, so you know exactly when to expect your chair. For deliveries outside the EU: Upon import, local VAT and any clearance fees charged by the carrier will apply.
Wat is white-glove delivery?
In the Netherlands, you can choose white-glove delivery for €95. The chair is carefully delivered to your home and placed in your preferred location.
Can I return the chair?
Yes, for chairs from our standard collection the legal right of withdrawal applies: you may return the chair within 14 days after receipt. The chair must be undamaged and returned in its original packaging. Returns within the Netherlands are handled exclusively through our delivery service: the chair will be collected from your home. The collection fee is €75, which will be deducted from the refund amount.
For international orders, returns are at the customer’s own expense. The customer is responsible for arranging the return shipment with a carrier of their choice.
What guarantee do I get?
- 2 years on the electrical system and the mechanical frame
- 1 year on material and manufacturing defects under normal use
Full details can be found on the page: Service & Warranty .
How do I maintain the chair?
The upholstery of the chair has a stain-resistant and liquid-repellent coating. If milk or other liquid substances are spilled: use a slightly damp cloth and dab gently on the stain. Avoid aggressive cleaning agents. You can find more tips at Service & Warranty .
Can I order from Switzerland?
Yes. We also deliver to customers in Switzerland. Standard shipping is free. Local VAT, import duties and any customs clearance charges may be charged separately upon delivery.
Can I purchase the Omilu Cloud® for my store, studio or location?
Yes, we work with selected partners (such as boutiques, baby shops or maternity hotels).
For collaborations please contact info@omiludesign.nl for a proposal.
Is the chair suitable for commercial use (e.g. lactation rooms or maternity hotels)?
Yes, the Omilu Cloud® is designed for daily use. The silent motor, durable materials (including fire-retardant fabric) and intuitive operation make it suitable for various spaces such as maternity hotels, milking rooms and waiting rooms.
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